FREQUENTLY ASKED QUESTIONS

INVITATION DESIGN

Do you have a minimum order?

I do! My minimum investment covers design fees, sourcing materials, communication, project setup, and more. This investment exists regardless of quantity, and remains in place should your quantity and/or project scope change.

Minimum Investments

Save the Dates $500
Custom Invitation Suites $1500
Day-of Paper Goods $500 + production costs

all pricing varies depending on materials, scope, etc.

WHEN SHOULD I CONTACT YOU FOR SAVE THE DATES OR INVITATIONS?

In order to not rush, and to make sure we are making your paper dreams come true, we recommend contacting us and starting the whole process 6 months before you need to mail them out. Our production schedule works in order of our clients wedding dates. Reserving a spot in our production schedule does not mean we will get started right away.

What type of printing do you offer?

Our classic collections are flat printed using a state of the art professional printing press that results in crisp text and bold saturated color. The ink lays flat on the paper and is a perfect complement to our high quality card-stock options. We also offer foil stamping, letterpress, embossing, and metallic inks.

CAN WE PRINT ELSEWHERE?

No. We like to oversee and experience the final product of our designs, in order to preserve the integrity of our designs and our quality standards. We only sell finished stationery and digital format is not available for purchase.

HOW MANY SAVE THE DATES OR INVITATIONS SHOULD I ORDER?

We suggest ordering one per couple, household or family PLUS 10-15% extra. This is to account for wrong addresses, last minute additions due to cancelations, keepsakes, one for your photographer and a couple extras for mom and dad 🙂

If you need to order extras after your invitations have shipped out, it would be a minimum of 10 copies, and could take up to 3 weeks to produce. Keep in mind, the cost is substantially more expensive than ordering extras up front. This is because each print run incurs certain setup costs and preparation time, despite the quantity ordered.

What is included in the proofing process?

We will work one-on-one to create a fully custom invitation suite. Based on information provided by you in our design questionnaire, I will create a style board which will depict the direction of your custom designs. From there, I will begin your custom designs and you will be able to proof your invitations during each stage of the process. Lead-times for suites will vary greatly depending on the complexity of your design, your quantity, the printing method and assembly of intricate upgrades. For a standard digitally printed suite, you can expect a lead-time of 5-6 weeks. For specialty printing like letterpress for example, lead-times range at about 6-8 weeks.

How long does printing & assembly take?

Once your final artwork is approved, your order will be sent to the printer on the following business day. Standard digital printing takes 1-2 weeks and specialty printing takes 2-3 weeks. Timelines are only estimates and cannot account for assembly options or shipping delays.

Please contact me if you need your order sooner. Rush printing and shipping options are available for an additional fee.

I found an error, what do I do?

Your stationery will be printed exactly as shown on the approved proofs. Should you find an error on your stationery, please contact us. Errors approved by the client will ultimately be the client’s responsibility to pay for reprinting costs.

Please note that we cannot accept returns or process refunds due to errors on approved proofs, regardless of where the error originated. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client.

Is assembly required for my stationery?

We want to make your custom invitation process as seamless as possible. We handle all of the nitty gritty details in-house for you. When you receive your invitation suites, they will be stuffed and ready to go. Suites that include upgraded services such as envelope liners, wax seals, ribbon tying, etc. will have an additional assembly fee.

FREQUENTLY ASKED QUESTIONS

INVESTMENT

Why are your costs higher than Minted or other online companies?

Custom stationery means that your designs are one-of-a-kind. We blend your  personality into the creation of something made just for you. Although online companies like Minted offer amazing designs as well, they are not catering to your specific needs. Their costs are much lower because they are reselling each design thousands of times. Their printing costs are also lower since plates for foiling or letterpress have been created in advanced. Custom stationery entails designer and set-up fees for new artwork, custom plates for printing your details, and more added attention, just for you.

Do you offer payment plans?

Yes, when you book with The Moxie Workshop you are required to pay a 50% non-refundable retainer. This is to reserve your spot in our design schedule.

Can I have two response cards?

Yes! If you have an A and B guest list and need a separate response date for each, we can split your response card order for a $25 fee. This fee covers the additional design work and press setup for preparing and printing the second version of the response card.

This split fee is only applicable to digital printing, while specialty printing has different pricing, and is dependent on quantity (minimum of 25 for each version).

A budget-friendly option would be instead of having different response dates, you can state, “please respond by __________” and leave a blank line for a handwritten reply date.

How much postage is required?

Our wedding invitation suites range from 1 – 2 ounces depending on the amount of pieces and the type of paper. In general, suites that include an invitation, two enclosures and a belly band weigh 1 ounce. Suites with an invitation, 2+ enclosures, a belly band, wax seal and liner weigh about 2 ounces.

These weights are estimates and not guaranteed; we highly recommend taking an assembled invitation to the post office to be officially weighed before purchasing and applying postage.

Please note, square cards, double thick paper, ribbon, wax seals will require additional postage.

We highly recommend having all stationery hand-cancelled at the post office. When mailing stationery on double thick stock and/or tied with ribbon, non-machinable postage is required. These services have to be requested in person at the post office. Additional fees will apply for non-machinable postage.

If your suite is on double thick stock and tied with ribbon, you may need to mail your suites via Parcel Post, depending on how the ribbon is tied. Suites that measure more than 1/4” in thickness at any point on the envelope will require Parcel Post mailing. Parcel Post is an additional cost. Non-machinable mailing is NOT required for Parcel Post.

MON – FRI 8:00 – 5:00
SAT – SUN OFFLINE

Based in Orlando, Florida
Designing for couples near & far

© The Moxie Workshop, LLC 2022