FREQUENTLY ASKED QUESTIONS

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Can I have two response cards?

Yes! If you have an A and B guest list and need a separate response date for each, we can split your response card order for a $25 fee. This fee covers the additional design work and press setup for preparing and printing the second version of the response card.

This split fee is only applicable to digital printing, while specialty printing has different pricing, and is dependent on quantity (minimum of 25 for each version).

A budget-friendly option would be instead of having different response dates, you can state, “please respond by __________” and leave a blank line for a handwritten reply date.

What is included in the proofing process?

We will work one-on-one to create a fully custom invitation suite. Based on information provided by you in our design questionnaire, I will create a style board which will depict the direction of your custom designs. From there, I will begin your custom designs and you will be able to proof your invitations during each stage of the process. Lead-times for suites will vary greatly depending on the complexity of your design, your quantity, the printing method and if you have added on envelope addressing. For a standard digitally printed suite, you can expect a lead-time of 4-5 weeks. For something more complicated, letterpress for example, lead-times range at about 6-8 weeks.

do you offer payment plans?

Yes, when you book with The Moxie Workshop you are required to pay a 50% non-refundable retainer that locks in your place on our design calendar. This payment can be paid in 2-3 installments on a case-by-case basis, so feel free to ask me about this option.

Handmade paper with gold foil, wax seal, line art floral design envelope addressing | www.themoxieworkshop.com

Is assembly required for my stationery?

All paper goods will ship flat and require assembly. If you wish to have your invitations arrive assembled, this should be discussed during the proposal or prior to printing. Assembly services range from $1.00-$4.00 per suite depending on all of the bells and whistles included.

how should I assemble my suite?

You should assemble your invitations in the following order: Invitation, large enclosure (printed side up), response envelope (printed side up), small enclosure (printed side up) and then the belly band. Center the belly band around the stack of cards and carefully flip everything over while securing it with your grip. Use an adhesive dot (included) to secure the belly band on the back side.

For envelope liners, slip the loose liner into the open envelope. Please note that the liner will not reach the bottom of the envelope. This is by design. Adhere a tape strip (included) one quarter inch from the gummed section of the envelope. Pull the liner up over the tape strip and adhere, carefully centering it before pressing down.

I found an error, what do I do?

Your stationery will be printed exactly as shown on the approved proofs. Should you find an error on your stationery, please contact us. Errors approved by the client will ultimately be the client’s responsibility to pay for reprinting costs.

Please note that we cannot accept returns or process refunds due to errors on approved proofs, regardless of where the error originated. While we do our best to call attention to any errors we may see during the proofing process, final proofing is ultimately the responsibility of the client.

If your printed stationery does not match your approved proof, please contact us immediately and we will reprint the affected pieces free of charge.

What type of printing do you offer?

Our classic collections are flat printed using a state of the art professional printing press that results in crisp text and bold saturated color. The ink lays flat on the paper and is a perfect complement to our high quality card-stock options. We also offer foil stamping, thermography, screen printing, letterpress, blind emboss, and metallic inks.

Can I order additional invitations at a later time?

More invitations can be ordered at a later date, however the cost is substantially more expensive than ordering extras up front. This is because each print run incurs certain setup costs and preparation time, despite the quantity ordered.

We highly recommend ordering at least an additional 10-15%. Be sure to account for wrong addresses, last minute guests, keepsakes for you and family, as well as a set for your photographer to document when deciding on your final quantity.

How long does printing & assembly take?

Once your final artwork is approved, your order will be sent to the printer on the following business day. Standard digital printing takes 1-2 weeks and specialty printing takes 2-3 weeks. Timelines are only estimates and cannot account for assembly options or shipping delays.

Please contact me if you need your order sooner. Rush printing and shipping options are available for an additional fee.

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Why are your costs higher than Minted or other online companies?

Custom stationery means that your designs are one-of-a-kind. We blend your  personality into the creation of something made just for you. Although online companies like Minted offer amazing designs as well, they are not catering to your specific needs. Their costs are much lower because they are reselling each design thousands of times. Their printing costs are also lower since plates for foiling or letterpress have been created in advanced. Custom stationery entails designer and set-up fees for new artwork, custom plates for printing your details, and more added attention, just for you.

I love your work, but cannot afford full service. Can I purchase digital files?

In order to preserve the integrity of our designs and our quality standards, we only sell finished stationery. Please share your budget with me and I will work closely with you to ensure that all of your essential pieces are included.

how much postage is required?

Our wedding invitation suites range from 1 – 2 ounces depending on the amount of pieces and the type of paper. In general, suites that include an invitation, two enclosures and a belly band weigh 1 ounce. Suites with an invitation, 2+ enclosures, a belly band, wax seal and liner weigh about 2 ounces.

These weights are estimates and not guaranteed; we highly recommend taking an assembled invitation to the post office to be officially weighed before purchasing and applying postage.

Please note, square cards, double thick paper, ribbon, wax seals will require additional postage.

We highly recommend having all stationery hand-cancelled at the post office. When mailing stationery on double thick stock and/or tied with ribbon, non-machinable postage is required. These services have to be requested in person at the post office. Additional fees will apply for non-machinable postage.

If your suite is on double thick stock and tied with ribbon, you may need to mail your suites via Parcel Post, depending on how the ribbon is tied. Suites that measure more than 1/4” in thickness at any point on the envelope will require Parcel Post mailing. Parcel Post is an additional cost. Non-machinable mailing is NOT required for Parcel Post.